Conflict management

a key skill in leadership and successful teamwork

Conflict management is a process aiming to reduce negative and increase positive effects of conflicts.

Conflict management skills include: empathy, communication, emotional intelligence and creative problem solving.

Conflict management limits negative impacts of conflicts on organisations, such as infighting and reduced communication, and increases positive impacts of conflicts, such as organisational learning and quality management.

One of the most important abilities in conflict management is being open to the possibility of conflict and addressing it with the involved parties once detected.

Conflict management can be addressed in conflict mediation workshops and learned and practiced in business training.