Conflict management

a key skill in leadership and successful teamwork

Conflict management is a process aiming to reduce negative and increase positive effects of conflicts.

It includes skills like: empathy, communication, emotional intelligence and creative problem solving.

These skills limit negative impacts of conflicts on organisations, such as infighting and reduced communication, and increases positive impacts of conflicts, such as organisational learning and quality management.

One of the most important abilities in conflict management is being open to the possibility of conflict.

The next step is to address the conflict in an appropriate way with the involved parties once detected.

Conflict can be addressed and resolved in conflict mediation workshops and the relevant skills learned and practiced in business training.